SAP^® Solution Manager Add-Ons

Complementing SAP^® Solution Manager

In many cases, the functional range of the SAP^® Solution Manager application management solution isn’t enough. Or it is too complicated, or certain features are missing. SNP has developed powerful add-ons for wide a range of application areas – from change request management, documentation, and test management to the integration of third-party applications.

Our extensions for SAP Solution Manager are based on experience gained through more than 350 projects and complement the standard SAP^® software with frequently needed functions. The modification-free add-ons can be integrated into any customer environment quickly and easily.

• SNP mail extension for SAP Solution Manager
  Flexible e-mail notifications for all help desk service processes
• SNP third-party tool integrator
  Generic integration of customer-specific notification types with third-party tools
• SNP change request extensions for SAP Solution Manager
  Supports ChaRM (comprehensive hazard and risk management) processes for complex landscapes as well as release and template management
• SNP GUI extensions for SAP Solution Manager
  Technical basis for the flexible extension of all CRM task types
• SNP full-text search for SAP Solution Manager
  Full-text search without additional hardware for all types of CRM operations
• SNP screenshot extensions for SAP Solution Manager
  Auto-inserting screenshots in support messages
• SNP mobile app for SAP Solution Manager
  Editing and sharing incidents and change requests via smartphones
• SNP ALM extension for SAP Solution Manager
  Full integration of process documentation and test management in the change request management